Monthly Archives November 2014

Signed, sealed, delivered!

Posted by Lynne on November 11, 2014  /   Posted in People, Process

We love getting great feedback at Mobius! We couldn’t say it any better ourselves, so we’ll let the client tell you the result of our recent customer care training programme:

Well what a brilliant couple of weeks! After 31 [yes, you did read right, 31] Customer Care district events and three support centre events, I think everyone deserves a great weekend. The feedback we have received from district managers, hotel managers, directors and support centre managers, about the events has been absolutely fantastic – and the buzz you helped us to create is overwhelming. I speak on behalf of [the client], and the L&D team in particular, when I say we could not have got this far without you. It is clear that with the enthusiasm, skill and knowledge you have provided our teams with, they certainly have the desire to go out there and train their teams in the same way.

So if that was the post-event feedback, exactly what did we do to receive such praise?

Well in a nutshell, we provided experienced trainers for 39 two-day training events across the UK. We supplied seven of our team of associate trainers, who worked with the client to refine the structure of the days, and tweak the content of a ‘Train the trainer’ workshop ahead of the start. All workshops were completed over a three-week timeline. Because that’s where we excel!

Congratulations to Roy Watts on his MBE

Posted by Lynne on November 11, 2014  /   Posted in People

Roy-Watts-MBEThe team at Mobius would like to extend their warmest congratulations to Roy Watts on receiving his MBE recently.

Roy, who was one of Mobius’ first consultants, received his award for his services to railway heritage and preservation in Her Majesty’s 2014 Birthday Honours List. Since 1968, he has been a member of the Bluebell Railway Preservation Society in Sussex, becoming Chairman in 1999. His many years of experience have enabled him to offer help and guidance to other preserved railways on a wide range of issues including organisational structure, rules, grant applications and capital projects. He even arranged for a Somerset and Dorset 7F locomotive to spend a day in its former home station but now a Sainsbury’s car park in Bath (Green Park)!

His first job at Mobius involved writing the ‘Standard Operations Procedures’ for a chain of 25 stores in an agri-retailer business, where he also delivered training in first-class customer service. Fast-forward eight years and it is so good to see Roy now being recognised for his hard work and contribution to the Heritage Railway sector, a subject that is close to his heart.

Growing businesses without the pains

Posted by Lynne on November 11, 2014  /   Posted in People, Process, Strategy

Reporting in to the Chief Operating Officer, Mobius was responsible for programme managing the critical project work streams within a ‘Top 5’ programme. Our aim was to ensure timely delivery of the five individual projects, whilst keeping the overall programme in line with agreed milestones.

We’re happy to say that all went to plan with our consultants steering stakeholders through the necessary communication channels. They also carried out on-going assessment of the awareness of the channels at all levels of the business, and highlighted areas both for improvement while measuring employment engagement and customer satisfaction. In fact, they did all this and maintained awareness of other direct/indirect projects within the organisation, managing any clashes for the stakeholders as necessary. It’s easy when you have the available ‘know-how’! Do you? If you answered ‘no’, we’d be happy to help.

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